Refund policy

At The Chip Shop, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product
  • You received the wrong item
  • The product is unused, in original packaging, and in the same condition as received

2. Return Time Frame

  • Returns must be requested within 3–7 days of receiving your order
  • Requests after this period may not be accepted

3. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (caused by customer)
  • Items without original packaging
  • Clearance or sale items (if applicable)

4. Return Process

To initiate a return:

  1. Contact us via email or WhatsApp
  2. Provide:
    • Order number
    • Product details
    • Clear pictures of the issue
  3. Our team will review and guide you further

5. Refund Policy

  • Refunds are issued only after we receive and inspect the returned product
  • Refund may be provided as:
    • Bank transfer
    • Store credit (if applicable)
  • Shipping charges are non-refundable (unless the mistake is from our side)

6. Exchange Policy

  • Exchanges are allowed for defective or incorrect items
  • Exchange depends on product availability

7. Shipping for Returns

  • Customers may need to bear return shipping costs
  • If the issue is from our side (wrong/damaged item), we will cover the shipping cost